• Terms & Conditions

    Welcome to www.kinvaraskincare.ie, a website owned and operated by Kinvara skincare. We agree to sell our products to you subject to the terms and conditions set out on this page. Please read these conditions carefully before using the www.kinvaraskincare.ie website. By entering the site www.kinvaraskincare.com you agree to the terms and condition described below.

    This website is for use by people that are 18 years and over only.

    Its really important to us at Kinvara skincare that our customers receive satisfaction from our products and our services. We appreciate your help in agreeing and complying to our terms and conditions. We outline them here so that both parties are clear about their obligations and rights. It all sounds very formal but they are very standard and for everyone's protection.

    Copyright, Trademarks

    All contents of this website including web site design, text, graphics, source code and software are protected by copyright Kinvara skincare. Any use of the contents of this website is prohibited without the express written consent of Kinvara skincare.

    Purchasing

    Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order. When you click on "Purchase", you offer to buy the goods at the prices indicated including any delivery charges that apply to your purchase. All orders will be subject to these conditions.

    If your order is accepted, you will be notified of this soon after you submit your order.

    Please be aware that under Irish law when buying goods or services on the internet, the consumer is entering a legally binding contract and is protected by online consumer rights including EU distance selling directive (S.I. 207 2001). Persons attempting fraudulent transactions will be prosecuted accordingly.

    Kinvara skincare reserve the right to cancel an order if:
    • There is insufficient stock to deliver the goods ordered
    • We cannot arrange delivery to your area
    • One or more of the goods ordered by you was listed at an incorrect price due to an error. If we do cancel your order we will notify you by email and refund your account any sum deducted as soon as possible. Kinvara skincare will not be obliged to offer any additional compensation for disappointment suffered.

    Pricing

    All prices for products and delivery are quoted in Euros. Prices and availability of products on the site are subject to change without notice. Delivery is due under the circumstances stated and charged accordingly.

    Payment

    You can pay by any credit card via PayPal. You do NOT need to be registered with PayPal to pay. All payment processing is handled off-site by our partner, PayPal and this information is encrypted and sent using industry standard SSL security technology, (the industry standard as used by other e-commerce and banking websites) to minimise the possibility of unauthorised access or disclosure. This is indicated by the padlock symbol on your web browser (right hand side).

    Your credit card details are not visible to Kinvara skincare and we do not store any credit card details on our systems. Please do not send credit card details via email as this form of communication is not secure.

    If you wish to make your purchase by cheque you will have to send your order, specifying product code number, quantity and your name and address and a contact number to : Kinvara skincare, Unit 4,
    Kinincha Road, Gort, Co. Galway. H91 A620, Ireland. Please make cheques payable to Kinvara skincare. We will call you to confirm your order, and dispatch the item for delivery when the cheque has cleared. Please note it may take up to 5 working days for a cheque to clear.

    Kinvara skincare retains title ownership of the goods until full payment has been received and cleared. Kinvara skincare reserve the right to decline any orders and any payment taken will be refunded.

    Products

    All products sold by Kinvara skincare contain organic ingredients and a small percentage of non-organic ingredients. They are made in small batches by hand according to best practices and in compliance with good manufacturing principles. All products have been subjected to testing according to EU Directives as of January 2020.

    Allergies & Advice

    People with nut allergies and sensitive skin should carry out a simple skin test to ensure they don’t react to the natural ingredients in our products. Our products don’t claim to cure any specific condition and we encourage you to seek advice for underlying conditions. Information and advice given on our products, marketing material, website etc. is not intended to replace medical opinion.

    Delivery

    Deliveries are by general post or by courier service. Our courier requires that the recipient be able to sign for the package so please use a delivery address where that is possible during working hours, in addition to a phone number so arrangements can be made. If the nominated place of delivery is unattended at the time delivery is attempted, the delivery person will leave a calling card with the driver’s phone number on it. It is your responsibility to call the driver and agreed a time for to reattempt delivery. There will be no charge incurred for a second attempted delivery. If their subsequent delivery attempts after the second attempt is not successful the customer will incur an additional delivery charge of €6.50.

    Goods must be signed for and received by a person 18 years of age or older.

    Ireland FREE delivery - FREE for orders over €50 (after VAT).

    Ireland Standard Delivery - €4.95 for orders under €50 (after VAT and excluding delivery) .

    UK FREE delivery - FREE for orders over £50 (after VAT).

    UK Standard Delivery - £4.90 for orders under £50 (after VAT and excluding delivery) .

    Under normal circumstances deliveries will be dispatched within 48 hours but you should allow 5 working days before contacting us re same.

    For other countries and regions please see our Delivery Information page.

    Refunds Policy - No quibble guarantee

    We hope you will love your Kinvara skincare purchase and to give you peace of mind we will give you a full 30 day money back guarantee on the cost of any individual bottled products and delivery costs except where the customer has previously received a sample or previously purchased the item in question, which we think is fair and reasonable.

    We are not obliged to do this but we want to because customer satisfaction is really important to us and to help us with that, we ask that customers returning products give us feedback as to why they were unhappy with the product in question - this makes you a very important part of our quality control.

    Refunds under this guarantee will only be given after the returned item has been received and inspected. It is recommended that you use registered post or recorded delivery when returning goods. Please ensure that it is packed and labelled carefully so that it is not damaged or lost in transit as the goods are sent at your risk.

    Please note that we do not give refunds on:
    -Items returned after 30 days
    -Damaged items not notified to us within 24 hours of delivery

    This guarantee is valid only once per transaction and once per product.

    Damaged goods

    You must report damages within 24 hours of delivery. It is important that each item is carefully and thoroughly inspected by you or your authorized agent immediately upon delivery. Kinvara skincare will not be responsible for any damage not reported within 24 hours. Damaged goods can be returned by Registered Post to Kinvara skincare, Unit 4, Kinincha Road, Gort, Co. Galway. H91 A620, Ireland. Please note that replacements for exchange of damaged goods will not be dispatched until the original item has been received by us.
    This does not affect your statutory rights.

    Amendments & Cancellations

    If you wish to amend your order after you have placed it, just contact us by email at info@kinvaraskincare.com or by telephone at 091 637878 and we will be pleased to do this without further charges. However, this is only possible if we receive your new instructions before your order has been dispatched. We will be able to tell you if this is the case.

    Data protection & Privacy policy

    Kinvara skincare retains information about our customers necessary to process orders and requests as well as to speed up repeat purchases at our website. Kinvara skincare, Unit 4, Kinincha Road, Gort, Co. Galway. H91 A620, Ireland is the data controller for the purpose of the Data Protection Act 1998 (the Act). The information we collect is always provided voluntarily by you and includes:
    • Your name
    • Your billing address
    • Your delivery address
    • Your contact details, including telephone and email information so that we or our delivery agents may contact you to make arrangements for delivery.

    If you have purchased from Kinvara skincare or registered for our newsletter, facebook and or twitter feeds, we may contact you with updates on our products, news, special offers etc. either by email, post or social media. You have the option to opt-out of receiving marketing communications from us. If you do not wish to continue to receive marketing from us you should opt-out by visiting "My Account" on the website or by clicking the "unsubscribe" link on the bottom of every email communication.

    Any information and data collected from you during the ordering/payment transaction will be used solely for the purpose of processing your order. We will never sell or disclose this information to a third party.

    Security

    You may view and edit this information from the "My Account" section on our website. This information is only accessible using your login and password details. If you wish to verify or correct any of the information we hold about you, you can do so using the "My Account" section or by contacting us at info@kinvaraskincare.com.

    Data you submit to our website is held on secure servers hosted by Shopify. The nature of the Internet is such that we cannot guarantee or warrant the security of any information you transmit to us via the Internet. No data transmission over the Internet can be guaranteed to be 100% secure. However, we will take all reasonable steps (including appropriate technical and organisational measures) to protect your Personal Data.

    Cookie tracking technology

    The site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the site, and understanding how visitors use the site. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties, including our site analytics partner, Google Analytics.

    Testimonials

    Customer testimonials are written by customers in order to provide unbiased review of the products used. Kinvara skincare does not know the identity of the reviewers. Testimonials submitted to Kinvara skincare may be used for marketing purposes.

    Legal

    Sales on this website are governed by Irish and EU law and you agree to submit any dispute to the exclusive jurisdiction of the Irish courts. All orders are subject to these terms and conditions, and no amendments will be accepted by us. Persons attempting fraudulent transactions will be prosecuted accordingly.

    Relevant legislation governing these Terms & Conditions is the Sales of Goods (Supply of Services) Act, 1980, the Consumer Information Act, 1978, the EU Directive on Distance Selling, SI 207 of 2001 and SI 68 of 2003, the Data Protection (Amendment) Act, 2003 and the Copyright & Related Act, 2000.

    Disclaimer & Limitation of Liability

    The site is provided on an 'as is', 'as available' basis. Kinvara skincare and its agents do not provide a guarantee that the use of the site will be uninterrupted or error-free. Similarly Kinvara skincare and its agents do not guarantee the accuracy, integrity or completeness of the content provided on the site, the products or services offered for sale on the site. In addition Kinvara skincare and its agents are not liable for any damages that result from the use of or inability to use the site including mistakes, omissions, interruptions, deletion of files or email, errors, defects, viruses, delays of any kind or failure of performance regardless of the cause.

    Modifications of the terms

    We reserve the right to change the terms of use or policies regarding the use of the Website (including, in particular, those relating to price or availability) at any time.

    Contact details & Customer service

    www.kinvaraskincare.com is an online store operated by:
    Kinvara skincare
    Unit 4
    Kinincha Road
    Gort
    Co. Galway
    H91 A620
    Phone: +353 91 637878
    Email: info@kinvaraskincare.com

    Terms & Conditions– Kinvara Skin Care
    x