Delivery & Returns



FREE SHIPPING* min order applies

Orders are despatched within 1 working day from Galway, Ireland 
REGION COST DETAILS
Rep of Ireland *FREE 1 - 2 Working Days, tracked courier service. *Min order value of €50
€2.95 As above for orders under €50
UK *FREE
2 - 5 Working Days, tracked courier service. *Min order value of €80
€9.95
As above for orders under €80
EU ZONE 1
Belgium, France, Germany, Luxembourg & Netherlands
*FREE
3 - 5 Working Days, tracked courier service. *Min order value of €100
€16.50
As above for orders under €100
REST OF WORLD Email customersupport@kinvaraskincare.com & we will help with arrangements. New countries coming on board all the time.

 

Working days exclude weekends and public holidays
These are guidelines only.
Weather conditions, strikes and busy periods, such as Christmas may impact delivery times

You can offset the cost of shipping with your earned points

To return products, please see our 30 Day Satisfaction Guarantee.

Most shipments despatch from Galway using An Post, DPD or Fastway

DELIVERY METHOD

Deliveries are by general post or by courier service. Our courier requires that the recipient be able to sign for the package so please use a delivery address where that is possible during working hours, in addition to a phone number so arrangements can be made. If the nominated place of delivery is unattended at the time delivery is attempted, the delivery person will leave a calling card with the driver’s phone number on it. It is your responsibility to call the driver and agreed a time for to reattempt delivery. There will be no charge incurred for a second attempted delivery. If their subsequent delivery attempts after the second attempt is not successful the customer will incur an additional delivery charge of €6.50.

Goods must be signed for and received by a person 18 years of age or older.

 

RETURNS      

 

We've all had that unloved product glaring at us from our bathroom shelf making us feel guilty and frankly a bit annoyed. That wont happen with Kinvara because you can get a No Quibble Money Back Guarantee on any item purchased from us ONLINE within 30 days. So shop easy and know there'll always be room on your bathroom shelf for a nice bunch of flowers and a scented candle or three.

NO QUIBBLE GUARANTEE

We hope you will love your Kinvara skincare purchase and to give you peace of mind we will give you a full 30 day money back guarantee if something you buy from us online doesn’t delight you.

We will refund you in full or offer you an exchange for a product of your choosing (if there is a difference in price we let you know if we need to refund or charge e.g. you as would be the case if you want to exchange the product for a more expensive one).

We will not refund/exchange where the customer has previously received a sample or previously purchased the item in question, which we think is only fair.

We do ask that customers returning products give us feedback as to why they were unhappy with the product in question - this makes you a very important part of our quality control. It’d really help us if you could email info@kinvaraskincare.com and use the subject title Not For Me thanks, that way we can prioritise your needs. If you’d like to talk to us about it then please ring + 353 91 637878. We will aim to have your needs addressed quickly as possible.

We do recommend that you use registered post or recorded delivery when returning goods. Please ensure that it is packed and labelled carefully so that it is not damaged or lost in transit as the goods are sent at your risk and at your own expense. (The reason we ask you to pay for the return postage costs is because we have already paid to send you the products in the case where free delivery was applied and where shipping was charged we absorbed a significant part of the postage costs which we don’t pass on in full to our customers).

Return products to the following address:
Kinvara Skincare,
Unit 1,
Glebe Road,
Kinvara,
Co. Galway,
H91 PD78,
Ireland

NB. Please note that we do not give refunds on items returned after 30 days, or for products purchased from one of our stockists, in that case please return it to the stockist in question and we will work with them, to help you, as quickly as possible.


DAMAGED/FAULTY GOODS


Thankfully it doesn’t happen often but sometimes packages arrive in less than perfect condition. Where your order is presented to you with obvious signs of damage we recommend that you DO NOT accept it from the courier and let them take it back. Ideally take some photos of the parcel showing the damage. However do not rely on the courier to contact us, you should follow up and contact us as soon as possible so we can organise another order to be sent out to you, if that’s the best option.

It is important that each item is carefully and thoroughly inspected by you or your authorized agent immediately upon delivery. Sometimes you might accept and sign for an order and then find an issue arises that you hadn’t first noticed. That’s okay but please contact us as soon as possible so we can follow up with the courier or the party at fault as quickly as possible.

Email info@kinvaraskincare.com or ring Ireland + 353 91 637878. Providing us details and sending us pictures (from a mobile phone is fine) of the damage in question, is really useful. Once we have these details we will be in touch with you with instructions as to how you can return the damaged/faulty items to us.

In the case of damaged/faulty goods we will of course, cover the cost of returning the items to us, this is at our discretion and is agreed by us in advance of you returning us the items in question.

We do recommend that you use registered post or recorded delivery when returning goods. Please ensure that it is packed and labelled carefully, (ideally within the original packaging as this has been designed to protect the product) so that it is not damaged or lost in transit.

Damaged goods can be returned to the following address:
Kinvara Skincare,
Unit 1,
Glebe Road,
Kinvara,
Co. Galway,
H91 PD78,
Ireland

Occasionally you might only need a replacement lid or pump, if that’s the case we’re more than happy to send you out a new one at our expense. We will only do this once per transaction.

Please note that replacements for damaged goods will not be dispatched until the original item has been received by us. This does not affect your statutory rights.

Please note that we do not give refunds on:

o Damaged items not notified to us within 24 hours of delivery

o Items returned after 30 days

 

LOST/NEVER ARRIVED

In the unlikely event that you haven’t received your order within the delivery guidelines we’ve given here (link) please email customersupport@kinvaraskincare.com with your order number and we will immediately get on the case and keep you informed as to where your order is. If its got lost on its way to you then we will send you out another order asap.

 

AMENDMENTS & CANCELLATIONS

If you wish to amend your order after you have placed it, just contact us by email customersupport@kinvaraskincare.com or by telephone at 091 637878 and we will be pleased to do this without further charges. However, this is only possible if we receive your new instructions before your order has been dispatched as we usually despatch within hours of receiving your order. We will be able to tell you if this is the case.