Very poor customer service
Product is fine. Smell is nice without being overpowering. Unfortunately when asking for advice on another product my question was completely ignored. Sorry I spent over €80 with this company.
Kinvara Skin Care
Hi Deirdre, thank you for getting in touch. I'm really sorry to hear we missed your message. I have shared your review with my team as well and we are all looking into it, may I ask you where did you contact us and the date please?
In regards to your review, apologies for the misunderstanding, we would never cancel your review as we value all our customers' insights - when a review is submitted it needs to be "published" by us before appearing on the website and since we are a very small team we usually look at our reviews 2 times a week therefore yours wasn't published yet.
Apologies again and please feel free to reach out to us at email@example.com for anything.
Looking forward to hearing from you.
Have a wonderful day. Best, Francesca